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Update on COVID-19 for our guests

As a trusted source of arts and hospitality for over 50 years, Drury Lane has weathered many highs and lows while keeping the health, safety, and comfort of our valued guests and employees at the forefront of everything we do. While the situation regarding COVID-19 (coronavirus) is fluid and ever-changing, we are actively involved in conversations addressing this issue. At this time, all theatre performances, scheduled Events, and Lucille Restaurant activity will move forward as planned.

Our number one priority continues to be the safety and well-being of our patrons and employees. We have enhanced our cleaning procedures (for a complete list click here) to help mitigate risk to patrons, staff, and performers while at Drury Lane.

We continue to follow updates from the World Health Organization (WHO) and the Centers for Disease Control (CDC), and we are working closely with local and state health officials.  As new information and guidelines emerge, we remain prepared to follow any recommended actions as directed by these entities.

While we look forward to welcoming you to Drury Lane, we encourage anyone who is sick to stay home. If you have any questions or need any additional information, please call Drury Lane at (630) 530-8300 or refer to DruryLane.com for the latest updates as well as our amended ticket exchange policy.


Exchange Policy

Patrons may exchange their tickets for An American in Paris, Shrek the Musical, and/or Evita, into another performance of the same production at no cost by calling the Drury Lane Box Office at (630) 530-0111.

This exchange policy is valid through June 14, 2020.

 

Enhanced Cleaning Procedures

We at Drury Lane Theatre and Events take pride in not only providing world-class theatre productions and service, but also ensuring our facility not only meets, but exceeds health and safety standards.

While the situation is fluid and ever-changing, the safety and well-being of our patrons and employees are our top priority. 

The unique design to our building already allows for many touchless features: no entrance doors to the public restrooms and touchless restroom sinks, soap dispensers, toilets and napkin dispensers. 

In addition to upholding Drury Lane’s high standards of cleanliness, maintenance and sanitation at our facility, we have implemented enhanced cleaning procedures and protocols. They include:

 • Every 30 minutes:

  • Increasing the frequency of disinfectant procedures with focus on all high-traffic areas:
  • Public restroom: Stall handles and doors, toilet flush levers, and sink countertops
  • Entrance door handles, locks and push plates
  • Wheelchair lift door and buttons
  • Parking garage elevator door and buttons
  • Light switches
  • Box Office window
  • Lucille podium and menus

• Daily:

  • All theatre chairs, ledges and handrails to be disinfected daily and in between shows
  • 6 public hand sanitizing stations are installed in high-traffic, visible areas such as the lobby and the grand ballroom foyer
  • 12 hand sanitizing stations located between the event back hallway and server stations
  • Ushers, Coat Check Attendant and Valet Attendant to use gloves while on shift
  • Increased cleaning of salt, pepper and sugar caddies with disinfectant before and after service
  • Increased cleaning of chairs with disinfectant before shift and during turnovers
  • Additional kitchen cleaning crew scheduled to clean and disinfect all stainless countertops, refrigerator doors, coffee machine dispensers and sinks
  • Additional night janitor crew scheduled to clean and disinfect all high-traffic areas
  • Implementing heightened sanitation and hand-washing procedures for all employees
  • Discouraging all personal contact within our facility, including shaking hands
  • Updating employees on preventative measures by the CDC